30 Day Return & Refund Policy
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Missing Items
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our Customer Experience Squad so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Other Issues
If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.
How to Return Products
Check the contact us section and write us.
For any other question you can our check Q&A section. https://smileup.eu/frequently-asked-questions/